Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Please follow these rules when posting a support ticket:
Provide detailed description of issue
Include system logs (2GB limit on attachments)
Indicate time of issue to correlate logs with
Technical support
Required fields are marked with an asterisk*
{"xsrfToken":"3ef0950b8e7f72c76ef789036a97b3202431afd3_lout","branding":{"id":"1","key":"fsdp","name":"SANBlaze","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#024c99","headerLinkHoverBGColor":"#024c99","headerBadgeColor":"#024c99"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8c053e55-66c3-4a2b-891c-5fd992f82646/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMDUzZTU1LTY2YzMtNGEyYi04OTFjLTVmZDk5MmY4MjY0NiI6WyJyZWFkIl19LCJleHAiOjE3NjU1MDExMDEsIm5iZiI6MTc2NTUwMDUwMX0.hIxpYX3xbDbYhJo6Y1eRDE2kVOdrpmGCHv2WAKt14pw&client=198c473c-64ec-4bd1-9890-19fa26ce2d11&mode=fit","logoId":"8c053e55-66c3-4a2b-891c-5fd992f82646","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SANBlaze Help Center","sharedPortalName":"SANBlaze Help Center","userInitialAnnouncementHeader":"Help center issue submission instructions","userInitialAnnouncementMessageWiki":"<p>Please be sure to include:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>proper description of issue</li>\n <li>logs if possible (2GB limit on attachments)</li>\n <li>timestamp of issue if possible</li>\n</ul>\n<p>Full instructions:<br> <a href=\"https://docs.wixstatic.com/ugd/9865d6_196b0944f79442538e64fb8c8cc9c09c.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Help center instructions</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SANBlaze Help Center","sharedPortalName":"SANBlaze Help Center","announcementHeader":"Help center issue submission instructions","announcementMessage":"Please be sure to include:\n\n- proper description of issue\n- logs if possible (2GB limit on attachments)\n- timestamp of issue if possible\n\nFull instructions:\n[Help center instructions|https://docs.wixstatic.com/ugd/9865d6_196b0944f79442538e64fb8c8cc9c09c.pdf]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005cb8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/76f88667-e619-45f0-8033-caa0b61f28d4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2Zjg4NjY3LWU2MTktNDVmMC04MDMzLWNhYTBiNjFmMjhkNCI6WyJyZWFkIl19LCJleHAiOjE3NjU1MDExMDEsIm5iZiI6MTc2NTUwMDUwMX0.YQRDlYytIxPYgw076sfpo8Y7A1aleI6KCGhMLXRU3Kk&client=198c473c-64ec-4bd1-9890-19fa26ce2d11&height=300&mode=fit","bannerMediaApiFileId":"76f88667-e619-45f0-8033-caa0b61f28d4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"fsdp","projectId":10000,"serviceDeskId":1,"name":"SANBlaze","description":"<p>Welcome! You can raise a SANBlaze product request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,7,2,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SBSUPPORT","userLanguageHeader":"Support Ticket Rules","userLanguageMessageWiki":"<p>Please follow these rules when posting a support ticket:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Provide detailed description of issue</li>\n <li>Include system logs (2GB limit on attachments)</li>\n <li>Indicate time of issue to correlate logs with</li>\n</ul>","defaultLanguageHeader":"Support Ticket Rules","defaultLanguageMessage":"Please follow these rules when posting a support ticket:\n\n- Provide detailed description of issue\n- Include system logs (2GB limit on attachments)\n- Indicate time of issue to correlate logs with","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU1MDE3MDEsIm5iZiI6MTc2NTUwMDUwMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.bDCYRRQgoOJsSRiVZvY2sJ5a-kuJDGE-esBk4Pa161Y","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"198c473c-64ec-4bd1-9890-19fa26ce2d11","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10472,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Component/s or products","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10002","label":" VirtuaLUN Software","selected":false,"children":[]},{"value":"10006","label":" SBExpress-DT Hardware","selected":false,"children":[]},{"value":"10007","label":" Embedded Product Hardware","selected":false,"children":[]},{"value":"10005","label":" Embedded Product Software","selected":false,"children":[]},{"value":"10001","label":"Public website","selected":false,"children":[]},{"value":"10009","label":"SBExpress-RM3","selected":false,"children":[]},{"value":"10010","label":"SBExpress-RM4","selected":false,"children":[]},{"value":"10011","label":"SBExpress-RM5","selected":false,"children":[]},{"value":"10012","label":"SBExpress-RM6","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10036","fieldConfigId":"10137","label":"Software Version","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10035","fieldConfigId":"10136","label":"Dongle Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10038","fieldConfigId":"10140","label":"Customer Location","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10053","fieldConfigId":"10168","label":"Test Case Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10233","fieldConfigId":"10628","label":"Drive Firmware Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2025-12-11T19:48:21-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU1MDE3MDEsIm5iZiI6MTc2NTUwMDUwMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.bDCYRRQgoOJsSRiVZvY2sJ5a-kuJDGE-esBk4Pa161Y","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"198c473c-64ec-4bd1-9890-19fa26ce2d11","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}