{"xsrfToken":"d5cdaa1c21db4eedee35921359166baca9e0e728_lout","branding":{"id":"1","key":"fsdp","name":"SANBlaze","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#024c99","headerLinkHoverBGColor":"#024c99","headerBadgeColor":"#024c99"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8c053e55-66c3-4a2b-891c-5fd992f82646/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMDUzZTU1LTY2YzMtNGEyYi04OTFjLTVmZDk5MmY4MjY0NiI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzYxNzUsIm5iZiI6MTczNTIzNTU3NX0.FeZ7VwYFbn9da78HUqrmYdvMTuJFx4d9nuW-ikq3660&client=198c473c-64ec-4bd1-9890-19fa26ce2d11&mode=fit","logoId":"8c053e55-66c3-4a2b-891c-5fd992f82646","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SANBlaze Help Center","sharedPortalName":"SANBlaze Help Center","userInitialAnnouncementHeader":"Help center issue submission instructions","userInitialAnnouncementMessageWiki":"<p>Please be sure to include:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>proper description of issue</li>\n <li>logs if possible (2GB limit on attachments)</li>\n <li>timestamp of issue if possible</li>\n</ul>\n<p>Full instructions:<br> <a href=\"https://docs.wixstatic.com/ugd/9865d6_196b0944f79442538e64fb8c8cc9c09c.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Help center instructions</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SANBlaze Help Center","sharedPortalName":"SANBlaze Help Center","announcementHeader":"Help center issue submission instructions","announcementMessage":"Please be sure to include:\n\n- proper description of issue\n- logs if possible (2GB limit on attachments)\n- timestamp of issue if possible\n\nFull instructions:\n[Help center instructions|https://docs.wixstatic.com/ugd/9865d6_196b0944f79442538e64fb8c8cc9c09c.pdf]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005cb8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/76f88667-e619-45f0-8033-caa0b61f28d4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2Zjg4NjY3LWU2MTktNDVmMC04MDMzLWNhYTBiNjFmMjhkNCI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzYxNzUsIm5iZiI6MTczNTIzNTU3NX0.eT3DrVFD5ZhRQsAxfRjExo2WfCuTFM-dpoPK0OuWu3U&client=198c473c-64ec-4bd1-9890-19fa26ce2d11&height=300&mode=fit","bannerMediaApiFileId":"76f88667-e619-45f0-8033-caa0b61f28d4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"fsdp","projectId":10000,"serviceDeskId":1,"name":"SANBlaze","description":"<p>Welcome! You can raise a SANBlaze product request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,7,2,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SBSUPPORT","userLanguageHeader":"Support Ticket Rules","userLanguageMessageWiki":"<p>Please follow these rules when posting a support ticket:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Provide detailed description of issue</li>\n <li>Include system logs (2GB limit on attachments)</li>\n <li>Indicate time of issue to correlate logs with</li>\n</ul>","defaultLanguageHeader":"Support Ticket Rules","defaultLanguageMessage":"Please follow these rules when posting a support ticket:\n\n- Provide detailed description of issue\n- Include system logs (2GB limit on attachments)\n- Indicate time of issue to correlate logs with","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMzY3NzUsIm5iZiI6MTczNTIzNTU3NX0.-CS5nGtoDZz6XZ6yLueqiiolENMaMjsHepy92hUL6Bw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"198c473c-64ec-4bd1-9890-19fa26ce2d11","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10000,"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10511,"iconUrl":"https://sanblaze.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10035","fieldConfigId":"10136","label":"Dongle Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10036","fieldConfigId":"10137","label":"Software Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10038","fieldConfigId":"10140","label":"Customer Location","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2024-12-26T12:52:55-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOThjNDczYy02NGVjLTRiZDEtOTg5MC0xOWZhMjZjZTJkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMzY3NzUsIm5iZiI6MTczNTIzNTU3NX0.-CS5nGtoDZz6XZ6yLueqiiolENMaMjsHepy92hUL6Bw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"198c473c-64ec-4bd1-9890-19fa26ce2d11","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sanblaze","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d5cdaa1c21db4eedee35921359166baca9e0e728_lout","baseUrl":"https://sanblaze.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sanblaze.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2147483647","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"198c473c-64ec-4bd1-9890-19fa26ce2d11","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d5d93e3fe619451cb5c60bd8af2cd990","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}